Contact Us

US Mail Address:
ITDefenses LLC.
P.O. Box 974
West Chester OH 45071

Phone Numbers:
Phone: 513 - 275 - 9712
Fax: 513 - 813 - 5500

EMAIL Addresses
Sales: sales@ITDefenses.com
Fred Thiergartner: Fred@ITDefenses.com
Chris Thiergartner: Chris@ITDefenses.com

Hours:
Working Hours: 8:30 a.m - 5:00 p.m

Latest Newsletter
https://itdefenses.com/newsletter



Policies
Privacy Policy:
We do not sell our user list. All items are considered proprietary.

It is the policy of ITDefenses LLC to respect and protect the privacy of our customers and the users of www.ITDefenses.com(hereinafter, the "Site"). Through this Privacy Statement, we want to reassure users of the Site that we will not sell, share, or rent user information to others in a manner different than as set forth in this Privacy Statement.

By accessing this Site, you agree to be bound by the Privacy Statement. If you do not agree to the terms of this Privacy Statement, please do not use this Site. Each time you use the Site, the current version of the Privacy Statement will apply. Accordingly, when you use the Site, you should check the date of this Statement (which appears at the top) and review any changes since the last version.

EMAIL Use Policy
ITDefenses LLC occasionally sends our customers and the users of the Site announcements and updates, which contain important information about the Site and service offerings which we believe to be of value to our customers and users. In order to do this, we may enhance or merge the information we collect on the Site with data from third parties for purposes of marketing products or services to our customers and users.

We may communicate with the users of the Site via e-mail, telephone, mail, or fax in order to provide requested services, content, product information, notification of special offers, or in regard to customer service issues relating to an account. The users of the Site are always given the opportunity to 'opt-out' of having their online information used for purposes not directly related to the Site at the point at which we ask for the information or when they receive an online requested promotional communication.

Security
Since we value security, all visits to our site are protected via the SSL Encryption method. Due to Large Amounts of Credit Card Fraud and Identity Fraud, We only sell to qualified businesses. Identification is required on all Credit Card Sales. Your phone number, address and ID must match. We report Fraud to local authorities in your area. Credit Card information submitted is Code 10 Checked.

Strong precautions are taken to protect the information of the users of our Site. When users submit sensitive information via the Site, that information is protected both online and off-line.

We take credit card information security seriously and use a variety of technical solutions to make shopping safe at our Site. Furthermore, your information is encrypted and is protected utilizing the industry standard Secure Sockets Layer (SSL) encryption software. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.

While we use SSL encryption to protect sensitive information online, we also protect user- information off-line. All of the information of our Site's users, including the sensitive information mentioned above, is maintained in a restricted section in our offices. Only those of our employees who need the information to perform a specific job (for example, our account or customer service representatives) are granted access to personally identifiable information. Furthermore, our employees are kept up-to-date on our security and privacy practices.

Unfortunately, no data transmission over the Internet, or method of electronic storage, can be guaranteed to be 100% secure. As a result, while we strive to protect your information, we cannot guarantee its absolute security. IN NO EVENT SHALL ITDefenses LLC BE LIABLE FOR SPECIAL, INDIRECT, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, LOSS OF USE, DATA, OR PROFITS, WITHOUT REGARD TO THE FORM OF ANY ACTION, INCLUDING BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTIONS, ARISING OUT OF OR IN CONNECTION WITH THE USE, COPYING, OR DISPLAY OF THE CONTENTS OF THIS SITE, EVEN IF ITDefenses LLC OR AN AUTHORIZED REPRESENTATIVE OF ITDefenses LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

If you have any questions about the security at our Site, please email fred@itdefenses.com

Contests And Other Data
From time-to-time we may request information from the users of the Site via surveys or contests. Participation in these surveys or contests is completely voluntary, and the users of the Site have a choice whether or not to disclose this information. Information requested may include contact information (such as your name and shipping address), and demographic information (such as zip code, age level, etc.). We use such information to notify contest winners, award prizes, and for analyzing the Site traffic to improve the user's experience on the Site.

Cookies
You may have heard of the term "cookies". Cookies are routinely used by most, if not all, E- commerce merchants, including ITDefenses LLC. A cookie is a piece of data stored on a user's hard drive through the Web browser program containing information about the user which enables us to track and personalize the Site to enhance your experience. ITDefenses LLC currently uses a temporary session cookie that can be eliminated by closing the web browser. If you have questions about our use of cookies, please contact us at fred@itdefenses.com

Personal Information Policy
No Personal information is ever sold or given to other companies for any reason.

Cookies
Cookies are used in a very limited fashion, and are only used to maintain Order information. Cookies are used only in a per-session basis. No permanent cookies are kept on your system.

Returns
100% Satisfaction with all purchases. NO MINIMUM ORDER/FREE DELIVERY for Cincinnati Area, Freight Charges for bulk orders are not included and will be added to all orders All items with the exception special order items have a 30-day return policy. Items returned must be in the original carton and in resale condition. Please note the order number the item(s) was purchased on. Your credit will be processed within 5 working day of receipt of the item.