Our preventive maintenance service for desktops regimentally monitors and addresses common problems experienced by desktop users.
Our Maintenance & Monitoring system helps insure minimal need for hourly cost onsite or remote services. Our complete program gets you Onsite or Remote Desktop services when you require it.
Whether it's getting rid of viruses, attacking spyware issues, ransomware issues or installing patches, we handle it all in the background while your employees remain productive.
With our online access to orders, statements, and order/service placement you have complete control over all services and purchases of products.
Download the datasheet paper here: https://itdefenses.com/pdfs/ManagedITServices.pdf
For more information phone Sales at 1-513-275-9712
You have multiple ways to place your service order.
Phone:
513 - 275 - 9712,
EMAIL: sales@itdefenses.com
Fax:
513 - 813 - 5500
ONLINE: https://www.itdefenses.com (must register first).
Our base rate is $90.00 per hour. One Hour Minimum. This rate is good for areas within a 50-mile radius of Cincinnati.
Included Features
This pacakge will Maintain and Monitor your system on a 24x7x365 basis.
It will protect your workstations by including anti-virus software, updating drivers on many applications, put only verified Windows updates on your systems when they have been checked by our NOC team.
This package is great for maintaining your systems and updating when required.
Onsite Service or Remote Desktop Services would be extra.
For itemized Features see the spreadsheet below
The cost starts at just $15.00 per month and discounts are available for full network coverage.
Top Line Package and offers all of our base package plus Online or Phone support for your chosen application(s) package that you are running.
Some software packages may not be supported, and we would require detailed information on your application.
Onsite Service or Remote Desktop Services would be extra.
For itemized Features see the spreadsheet below
This package does require file-server coverage.
After hours support
5 pm - 9 am
$24.95 mo.
Business Hours
8 am - 6 pm
$34.95 mo
Every Hour Coverage: 24x7x36 Coverage $39.00 mo.
| Included Features | Base Maintenance & Monitoring Package | Base Plus Help Desk | Onsite or Remote Desktop PC Service |
|---|---|---|---|
| Hardware & Software Audits | x | x | |
| Performance & Preventive Maintenance Reports | x | x | |
| Connectwise Remote Control | x | x | |
| Connectwise Remote Control (End-Client Access) | x | x | |
| Patch Whitelisting Service | x | x | |
| Antivirus Management | x | x | |
| Web-based Management Portal | x | x | |
| Desktop Performance Monitoring | x | x | |
| Administrative Scripting | x | x | |
| Resolve Windows patch failures and reboot based on patch schedule you set | x | x | |
| Policy Management | x | x | |
| Client Communicator with Self-Help Center | x | x | |
| Webroot Cloud/Commercial Antivirus License - Realtime Shield, Web Shield and Firewall Services built in. | x | x | |
| Ccleaner Commercial Cloud Services - Registry Fixes, Temp File Removal call for more details | x | x | |
| Personalized Answering | x | ||
| Windows, Mac & Mobile Support | x | ||
| Administrative Tasks | x | ||
| Virus & Malware Removal | x | ||
| Software Installations | x | ||
| US-based, End-Client Help Desk | x | ||
| Pricing (business hours(2) 8am-6pm est) Pricing | 15.00 Month | 34.95 Month | |
| Pricing After Hours (2,3) (5pm-9am) | 24.95 Month | ||
| Pricing 24x7 Coverage (3) (all services) | 39.00 Month | ||
| Onsite or Remote Desktop Issue Handling Mon-Fri 8:30-5:00PM | $90. per hour One Hour Minimum | ||
| After Hours or Holiday Server down rate: | $135. per hour One Hour Minimum | ||
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