ITDefenses Services

 

Services - PC Onsite - Remote & Managed Services Available
Expert Systems Maintenance, Monitoring and quick resolve for all your PC issues.

Our preventive maintenance service for desktops regimentally monitors and addresses common problems experienced by desktop users. 

Our Maintenance & Monitoring system helps insure minimal need for hourly cost onsite or remote services. Our complete program gets you Onsite or Remote Desktop services when you require it.

Whether it's getting rid of viruses, attacking spyware issues, ransomware issues or installing patches, we handle it all  in the background while your employees remain productive.

With our online access to orders, statements, and order/service placement you have complete control over all services and purchases of products. 

Download the datasheet paper here:  https://itdefenses.com/pdfs/ManagedITServices.pdf

For more information phone Sales at 1-513-275-9712

PC Services

Call Us When You Need Us

You have multiple ways to place your service order.

Phone:
513 - 275 - 9712,

EMAIL: sales@itdefenses.com

Fax:
513 - 813 - 5500 

ONLINE: https://www.itdefenses.com (must register first).

Our base rate is $90.00 per hour. One Hour Minimum.   This rate is good for areas within a 50-mile radius of Cincinnati.


Base Maintenance & 
Monitoring Package

Included Features
This pacakge will Maintain and Monitor your system on a 24x7x365 basis.

It will protect your workstations by including anti-virus software, updating drivers on many applications, put only verified Windows updates on your systems when they have been checked by our NOC team.

This package is great for maintaining your systems and updating when required.

Onsite Service or Remote Desktop Services would be extra.

For itemized Features see the spreadsheet below

The cost starts at just $15.00 per month and discounts are available for full network coverage.

Base Plus
Help Desk

Top Line Package and offers all of our base package plus Online or Phone support for your chosen application(s) package that you are running.

Some software packages may not be supported, and we would require detailed information on your application.

Onsite Service or Remote Desktop Services would be extra.

For itemized Features see the spreadsheet below

This package does require file-server coverage.

After hours support
5 pm - 9 am
$24.95 mo.

Business Hours
8 am - 6 pm
$34.95 mo

Every Hour Coverage: 24x7x36 Coverage $39.00 mo.

Features 

PC - Onsite or Remote - Maintenance & Monitoring

Included Features
Base
Maintenance &
Monitoring Package
Base
Plus
Help Desk
Onsite or 
Remote Desktop PC Service
Hardware & Software Auditsxx 
Performance & Preventive Maintenance Reportsxx 
Connectwise Remote Controlxx 
Connectwise Remote Control (End-Client Access)xx 
Patch Whitelisting Servicexx 
Antivirus Managementxx 
Web-based Management Portalxx 
Desktop Performance Monitoringxx 
Administrative Scriptingxx 
Resolve Windows patch failures and reboot based on patch schedule you setxx 
Policy Managementxx 
Client Communicator with Self-Help Centerxx 
Webroot Cloud/Commercial Antivirus Licensexx 
Ccleaner Commercial Cloud Services - Registry Fixes, Temp File Removal call for more detailsxx 
Personalized Answering x 
Windows, Mac & Mobile Support x 
Administrative Tasks x 
Virus & Malware Removal x 
Software Installations x 
US-based, End-Client Help Desk x 
Pricing (business hours(2) 8am-6pm est)  Pricing15.00 Month34.95 Month 
Pricing After Hours (2,3) (5pm-9am)  24.95 Month 
Pricing 24x7 Coverage (3) (all services)   39.00 Month 
 Onsite or Remote Desktop Issue Handling 
 Mon-Fri  8:30-5:00PM
   $90. per hour One
Hour Minimum
 After Hours or Holiday  Server down rate:       $135. per hour One 
Hour Minimum
    
    
    
    

Supported Platforms

Managed Services Operating systems Supported

Windows
Apple 
Linux
Unix

Ratings That Matter

ITDefenses is an Elite Service member of HomeAdvisor & Angies
Best Of Home Advisor / Angies
ITDefenses is Top Rated On HomeAdvisor & Angies
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Contact Info

P.O. Box 974  

West Chester OH 45071

Sales@ITDefenses.com

+1 (513)275-9712

+1 (513)813-5500(fax)

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