Server Managed Services

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Have questions about our Programs? Phone 513 - 275 - 9712 or click below to have your questions answered quickly

Contact Us

Contact Info

  • ITDefenses LLC
    PO BOX 974
    West Chester OH 45071
  • +1 513- 275 - 9712Fax: 1 513 - 813 - 5500
  • sales@itdefenses.com

Server Managed Services

RMM - Server Care Monitoring Options
Included Features
Preferred
Server Care
Elite
Server Care
2,400 preconfigured monitoring rules through our proprietary software with continuous updates x x
Hardware & software audits x x
LogMein Pro x x
Ticket-based workflow x x
Ticket escalation with steps to resolution x x
Update definitions for Antivirus x x
Remote restart of services and low disk space clean-up by the NOC x x
Automated patching with flexible installation schedule and optional reboot x x
Resolve Windows patch failures and reboot based on patch schedule you set x x
Full remote problem resolution by NOC x x
Special Pricing for Tech Advantage projects (Up to 40% for Elite) x x
Proactive rebooting of servers (when they go offline) using Lights Out Management   x
AD Group Policy Troubleshooting   x
System performance analysis & troubleshooting   x
MS Exchange health check & defragmentation   x
MS Service Pack installation   x
AV scans and remediation for infections   x
Included Network Availability Monitoring   x
Monthly Cost 50.00 84.00

View the desktop Monitoring and Help Desk Options available

  • * Discounts for volume
  • 1 Help Desk is available exclusively to our Elite Server Care partners
  • 2 All Help Desk hours are based on the time zone at the local site
  • 3 Includes Saturdays, Sundays and holidays (365 days a Year)
  • ** Prices apply to Help Desk sites activated after 3/31/17 only. For pricing on existing legacy sites contact your account management team.
  • View RMM - Server Care Monitoring Options

        1 - Call us when you need us. - You have multiple ways to place your service order. Phone: 513 - 275 - 9712, EMAIL: fred@itdefenses.com, Fax: 513 - 813 - 5500 or ONLINE: https://www.itdefenses.com (must register first). Our base rate is $90.00 per hour. This rate is good for areas within a 50-mile radius of Cincinnati. No need to wait for anyone to visit your offices or make special arrangements, just phone us, EMAIL us, or place an online service order to get your systems repaired quickly.

        2 - Maintenance And Monitoring base package - This pacakge will Maintain and Monitor your system on a 24x7x365 basis. It will protect your workstatiions by including anti-virus software, updating drivers on many applications, put only verified Windows updates on your systems when they have been checked by our NOC team. This package is great for maintaining your systems and updating when required. The cost starts at just $15.00 per month and discounts are available for full network coverage.

        3 - Maintenance And Monitoring Plus Online or Phone Support. - This pacakge is our Top Line Pacakge and offer all of our base package plus Online or Phone support for your chosen application(s) package that you are running. Some software packages may not be supported, and we would require detailed information on your application. This pacakge does require file-server coverage. After hours support 5 pm - 9 am $24.95 mo.
    Business Hours 8 am - 6 pm $34.95 mo
    24x7x36 Coverage $39.00 mo.

    Support for Windows, MAC, and Mobile Support. US-based, End-Client Help Desk

    Phone 513 - 275 - 9712 for quantity pricing.

    Loaner And Rentals

    Keeping an office environment efficient and productive can be tough when you have a workstation or notebook out of production. ITDefenses understands this and will make loaners available if your workstation or notebook will be out of service for more than one day.
    Rental systems are available as well and can boost productivty of your office staff. Special low rates are available when you subscribe to our Server and Workstation Monitoring and Maintenance programs.

    Want your system serviced today? Phone 513 - 275 - 9712 or EMAIL usContact Us Today